One of the best talents you can develop is good listening skills. By learning to listen attentively, you can reduce the probability of miscommunication and misunderstandings.
There is also the quality of simply listening before speaking. I think silence frustrates most people. We have an inherent need as people to say the right thing that will fix the situation, and sometimes that does nothing but feed our pride and our ego. There is a time to speak and a time to be silent.
